Apr 30
Poverty in America is creating jobs for people overseas, says ABC News. The saga began when a Florida resident’s hours working as a nanny got cut back when her boss’ hours also got cut. She called a toll-free line to inquire about her food stamps and noticed that the call center obviously wasn’t in the [...] [...more]
Posted: under Outsourcing.
Tags: ABC News, Florida, Food Stamp Jobs, JP Morgan Chase
Poverty in America is creating jobs for people overseas, says ABC News. The saga began when a Florida resident’s hours working as a nanny got cut back when her boss’ hours also got cut. She called a toll-free line to inquire about her food stamps and noticed that the call center obviously wasn’t in the US.
The call center belonged to JP Morgan Chase, the firm hired by the State of Florida to run its food stamp program. It turns out that lots of banks outsource their government food stamp contracts to places like India, says ABC.
Florida’s unemployment rate is currently at 9.7%, and the situation isn’t unique. ABC says that other states, some of them with over 10% unemployment have their food stamp programs outsourced.
Others, like Indiana, required the firms bidding on their food stamp programs to open a call center in the state.
Complete article can be read at Consumerist
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Mar 14
The second-biggest bank of the US, JP Morgan Chase, which acquired Washington Mutual and Bear Stearns recently, will increase its outsourcing to India by 25% this year to nearly $400 million. It will also manage the integration of the acquired companies from India to bring down the cost of integrating different information technology (IT) systems.
Right [...] [...more]
Posted: under Outsourcing.
Tags: cost reduction, Economy, JP Morgan Chase
The second-biggest bank of the US, JP Morgan Chase, which acquired Washington Mutual and Bear Stearns recently, will increase its outsourcing to India by 25% this year to nearly $400 million. It will also manage the integration of the acquired companies from India to bring down the cost of integrating different information technology (IT) systems.
Right now, JP Morgan outsources $250-300 million worth of IT and back-office projects every year to Cognizant, TCS and Accenture, apart from to its own captive centre in Mumbai.
“JP Morgan is one of the first banks in the US to have fleshed out its outsourcing strategy ever since the banking meltdown happened. Many others are still undecided about their IT spend,” said a senior official at one of the technology firms, who did not wish to be quoted.
The bank, which cancelled its $5-billion outsourcing contract with IBM in 2004—following the merger with Bank One—had brought back around 4,000 IT staff in-house after the new CIO Austin Adams had proposed a “do-it-yourself” strategy for the merged entity.
“In this economic environment, Mr. Chiarello, the current CIO, wants to ensure that he helps JP Morgan meet cost-reduction goals,” the expert added. With large global banks like Lloyds TSB and HBOS, and Bank of America & Merrill Lynch merging, India’s top tech firms, including Infosys, TCS and Cognizant, are bidding for at least three $100 million-plus contracts.
Complete article on this can be read at BusinessWeek
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