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Call Center Outsourcers Rethink Strategies in Light of Global Recession


Apr 25

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The current economic crisis is forcing outsourced call center providers to revisit tried and trusted methods of providing their services to clients, asserts a new Datamonitor report, Managing outsourced call center functions during the economic slowdown (Strategic Focus). With prospects and existing clients looking for more creativity than ever in how their products / services are represented, outsourcing vendors need to determine new ways of delivering customer service, marketing & sales, technical support and debt collection.

Source: CRM2day

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India may handle UK railway enquiries


Mar 02

Posted: under Call center outsourcing.
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Barack Obama’s administration is keen on taking steps to streamline the outsourcing process. Which will subsequently increase the chances of generating opportunities for the large number of unemployed US techies, affected by recession.

According to ‘The Sun’, it seems, across the Atlantic in Britain, no such qualms exists .The UK’s National Rail Enquiries is shunting British call centre jobs to India in order to save cash As per the paper, about 70 positions may be out-sourced in the near future.

News taken from In the news today

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Call center trends in Asia Pacific


Feb 26

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This year 2009 brings with it quite a uncertainty for the Business Process Outsourcing market in the Asia Pacific region. The restructuring of the American financial services industry  and the accompanying economic downtrend is effecting the offshoring activity world wide.

The Banking, Financial Services and Insurance sector accounts for a significant percentage of outsourcing business in Asia Pacic region, second to the Telecommunications vertical. Systemic changes and a flurry of merger and acquisition activity will surely have important consequences for the offshoring such business. Budget cuts are inevitable, and this may lead to a slowdown in growth and increased pricing pressure in the short term, since there will be continued pressure on the financial institutions to cut costs, it is likely that existing contracts will not be scaled back.

Complete article can be found at Businessworld.

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