Apr 25
The current economic crisis is forcing outsourced call center providers to revisit tried and trusted methods of providing their services to clients, asserts a new Datamonitor report, Managing outsourced call center functions during the economic slowdown (Strategic Focus). With prospects and existing clients looking for more creativity than ever in how their products / services [...] [...more]
Posted: under Call center outsourcing.
Tags: call center, Global recession
The current economic crisis is forcing outsourced call center providers to revisit tried and trusted methods of providing their services to clients, asserts a new Datamonitor report, Managing outsourced call center functions during the economic slowdown (Strategic Focus). With prospects and existing clients looking for more creativity than ever in how their products / services are represented, outsourcing vendors need to determine new ways of delivering customer service, marketing & sales, technical support and debt collection.
Source: CRM2day
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What is Computer Telephone Integration and What Can it Do For My Business? What is Computer Telephony Integration (CTI)CTI is the interfacing of the Telephone system with the Computer system. The impetus behind this integration and interfacing is to provide a level of business automation and reporting. Some of the first businesses to utilize computer telephone integration where professional services firms that...... - Should Your Business Switch to VoIP? Whether you run a small business or a big corporation, switching to VoIP is something that you must not delay. As we speak, many companies are making the switch to VoIP upon realising the many advantages of incorporating their business with VoIP. In a nutshell, these benefits include saving......
Mar 02
Barack Obama’s administration is keen on taking steps to streamline the outsourcing process. Which will subsequently increase the chances of generating opportunities for the large number of unemployed US techies, affected by recession.
According to ‘The Sun’, it seems, across the Atlantic in Britain, no such qualms exists .The UK’s National Rail Enquiries is shunting British [...] [...more]
Posted: under Call center outsourcing.
Tags: call center, National rail inquiries, UK
Barack Obama’s administration is keen on taking steps to streamline the outsourcing process. Which will subsequently increase the chances of generating opportunities for the large number of unemployed US techies, affected by recession.
According to ‘The Sun’, it seems, across the Atlantic in Britain, no such qualms exists .The UK’s National Rail Enquiries is shunting British call centre jobs to India in order to save cash As per the paper, about 70 positions may be out-sourced in the near future.
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Related Websites - Internet Telephone Calls - VoIP Basics You've seen the commercials and read the news advertisements for telephone service using your computer: very cheap monthly fees; make all the calls you want; keep your telephone number forever; and voice quality as good as a landline. You've heard the claims and you've heard the term "VoIP." Here's......
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Unemployment Banned in District of Columbia? To be honest, Mr. ToughMoneyLove hasn't fully made up his mind about all aspects of Obama Care. One thing for sure that I don't like is the way that the plan will explode the federal health care bureaucracy. I suppose you could call it the District of Columbia Full Employment......
Feb 26
This year 2009 brings with it quite a uncertainty for the Business Process Outsourcing market in the Asia Pacific region. The restructuring of the American financial services industry and the accompanying economic downtrend is effecting the offshoring activity world wide.
The Banking, Financial Services and Insurance sector accounts for a significant percentage of outsourcing business in [...] [...more]
Posted: under Call center outsourcing.
Tags: Banking, BPO, call center, Financials
This year 2009 brings with it quite a uncertainty for the Business Process Outsourcing market in the Asia Pacific region. The restructuring of the American financial services industry and the accompanying economic downtrend is effecting the offshoring activity world wide.
The Banking, Financial Services and Insurance sector accounts for a significant percentage of outsourcing business in Asia Pacic region, second to the Telecommunications vertical. Systemic changes and a flurry of merger and acquisition activity will surely have important consequences for the offshoring such business. Budget cuts are inevitable, and this may lead to a slowdown in growth and increased pricing pressure in the short term, since there will be continued pressure on the financial institutions to cut costs, it is likely that existing contracts will not be scaled back.
Complete article can be found at Businessworld.
Related Websites - Hosted Telephony Services To get our heads around the state of play in the realm of hosted telephony services, we talked to industry expert Paul Desbois. Q. Hi Paul, I'd like you to imagine I am a novice in this marketplace. I could be running a call centre for instance, but want......
- Do Not Buy a New Business Phone System Without VOIP Capability Some of the most honest and sincere advice a telecommunications professional can give a business when evaluating telephone system technology options for their business is to make sure they buy a telephone system with VOIP capability. It is estimated that over 90% of new business telephone systems shipped in......
