The current economic crisis is forcing outsourced call center providers to revisit tried and trusted methods of providing their services to clients, asserts a new Datamonitor report, Managing outsourced call center functions during the economic slowdown (Strategic Focus). With prospects and existing clients looking for more creativity than ever in how their products / services are represented, outsourcing vendors need to determine new ways of delivering customer service, marketing & sales, technical support and debt collection.
Source: CRM2day
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